Resources
1. Essentials of Business Communication; 6th Edition; Mary Ellen Guffey; Copyright 2004
2. Supervision: Concepts and Skill Building; 5th Edition; Samuel C. Certo; McGraw-Hill Irwin; Copyright 2006
3. Procedures and Theory for Administrative Professionals; Patsy Fulton-Calkins, PhD and Karin M Stulz, MA ED; Thomson South-Western; Copyright 2004
4. The Office: Procedures and Technology; 4th Edition; Mary Ellen Oliverio, William R Pasewark, Bonnie R White; Thomson South-Western; Copyright 2003
5. IAAP Complete Office Handbook (The Essential Reference for Today's Office; 3rd Edition; Susan Jaderstrom, Leonard Kruk, and Joanne Miller; Random House Reference; Copyright 2002
6. Baker, Judith J and R W Health Care Finance: Basic Tools for Nonfinancial Managers. 2nd edition. Sudbury, MA: Jones and Bartlett, 2006.
7. Fordney, Marilyn T Insurance Handbook for the Medical Office. 9th edition. Philadelphia, PA: W B Saunders, 2006.
8. Garber, Kim, editor. The US Health Care Delivery System: Fundamental Facts, Definitions, and Statistics. Chicago: Health Forum, 2006.
9. Griffith, John R, and White, Kenneth R The Well-Managed Healthcare Organization. 6th edition. Chicago: Health Administration Press; Washington, DC: Association of University Programs in Health Administration, 2006.
10. Joint Commission on Accreditation of Healthcare Organizations. The Accreditation Process. Published in: Comprehensive Accreditation Manual for Hospitals: The Official Handbook. Oakbrook Terrace, IL: Joint Commission Resources, pp. ACC-1 to ACC-62.
11. Office of Inspector General of the US Department of Health and Human Services and American Health Lawyers Association. An Integrated Approach to Corporate Compliance: A Resource for Health Care Organization Boards of Directors. Washington, DC: OIG, July 2004. (18 pp.) http://oig.hhs.gov/fraud/docs/complianceguidance/Tab%204E%20Appendx-Final.pdf
12. Office of Inspector General of the US Department of Health and Human Services and American Health Lawyers Association. Corporate Responsibility and Corporate Compliance: A Resource for Health Care Boards of Directors. Washington, DC: OIG, April 2003. (9 pp.)
http://oig.hhs.gov/fraud/docs/complianceguidance/040203CorpRespRsceGuide.pdf
13. Orlikoff, James E, and Totten, Mary K The Trustee Handbook for Health Care Governance. 2nd edition. San Francisco: Jossey-Bass; Chicago: Health Forum, 2001.
14. Sarbanes-Oxley and Corporate Government Issues. Washington, DC: American Health Lawyers Association, 2004.
15. Slee, Vergil, et al. Slee's Health Care Terms. 4th edition. Saint Paul, MN: Tringa Press, 2001.
16. Totten, Mary K, and Orlikoff, James E The Guide to Governance for Hospital and Health System Trustees. 2nd edition. Chicago: Health Research and Educational Trust, an affiliate ofthe American Hospital Association, 1999.
17. Stroman, James, Wilson, Kevin, and Wauson, Jennifer. Administrative Assistant's and Secretary's Handbook. 2nd edition. AMACOM, 22003.
18. Spencer, John, and Pruss, Adrian. The Professional Secretary's Handbook: Management Skills. Barron's Educational Series, 1997.
19. Sutherland, Jon, and Canwell, Diane. Business Administration for Secretarial Certificates. Heinemann Educational Secondary Division, 1997.
20. Merriam-Webster's Secretarial Handbook. 3rd edition. Merriam-Webster, 1993